Our Policies regarding sales at our store
               


Ordering items from our store with our Shopping Cart Our shopping cart makes ordering easy! You can view and edit the items in your cart as you shop. When you are ready to check-out, our secure order form will insure that all of your submitted information remains safe in transit.

Payments we accept We accept Visa and Mastercard payments. We also take electronic payments made through Paypal.

         We accept Paypal.

Shipping Policies. We ship our items Priority Mail through the USPS. Shipping charges for US addresses are based on the order value's total. View our Rate Chart.

International Orders are accepted. International shoppers paying with American dollars are welcome to shop at Axella's. International packages are sent Priority MailŪ International or First-Class MailŪ International through the United States Postal Service. The shipping charges are the same tiered rate for domestic orders, multiplied by 1.67. There may be instances where we will need to charge more than this rate to ship extra heavy items internationally. If this should be the case with your order, we will contact you with the correct shipping rate. Please note: There are no returns on international purchases.

our return policy We encourage customers to be sure of their purchases, carefully reviewing the measurements and other specific details before ordering. Please see our Measurements and Condition Page for more information. Returns are accepted with the following conditions:
  • You must contact us by email within 2 days of receiving the order to notify us of your intention to return it.
  • You should then mail the item back to us within one week of this notification, packed securely and insured for its full value.
  • The item must be in same condition as it was when we sent it, and still have our store tags attached.
  • A 15% restocking fee will be charged for returned items.
  • Shipping charges are not refundable.
  • Items marked "Sale", as well as internationally shipped items are not returnable.

How we protect your security and privacy Axella's Vintage Clothing is committed to protecting your privacy as you shop. When you purchase from us, we will request information that is needed to process your order. This includes your contact information such as your shipping address and email address, and your financial information, such as your billing address and credit card number if you are paying with a credit card. This information is used only for the purposes of processing the transaction. You can be assured that all the information you submit with your order is secure. Our order form is located on a SSL (Secure Socket Layer) server that uses 128 Bit Encryption to keep all data entered into it safe. We will not share, sell, or in any way disclose your information to any other person or organization. When you fill out our order form, you will be given the option to save your profile. This would mean that a cookie stored on your computer would save your contact and billing information for your next order with us. This is offered for your convenience and is completely optional. Credit card numbers are not saved as part of this profile, nor are they retained by us after the transaction is completed.



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